Your privacy matters to us. This Privacy Policy explains how Celameta LLC, doing business as Quinna Oceanna Water and Inner Meridians Coaching (collectively, "Company," "we," "us," or "our"), collects, uses, stores, shares, and protects your personal information when you interact with our websites, services, programs, events, digital content, and communications.
By accessing or using any of our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please discontinue use of our Services immediately.
This Privacy Policy is incorporated into and subject to our Terms & Conditions.
Introduction & Scope
This Privacy Policy applies to all personal information collected through:
- Our websites, including quinnawater.com, celameta.com, and all associated subdomains
- Coaching programs (Inner Meridian, IM ME, BECOMING, and all future offerings)
- Workshops, events, and speaking engagements
- Email and SMS communications
- Social media pages and interactions
- Application and enrollment forms
- Payment processing
- Community platforms and group spaces
- Any other touchpoint where you provide information to us or we collect information about you
"Personal information" means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household.
Information We Collect
Information You Provide Directly
We collect information that you voluntarily provide to us, including:
| Category | Examples |
|---|---|
| Identity Data | Full name, preferred name, pronouns |
| Contact Data | Email address, phone number, mailing address, city/state |
| Financial Data | Payment card details, billing address (processed securely through third-party payment processors; we do not store full card numbers) |
| Application Data | Responses to coaching application questions, goals, challenges, personal history shared during the application process |
| Coaching Data | Information shared during coaching sessions, program participation, notes, progress updates, feedback, and any materials you submit |
| Communication Data | Emails, messages, inquiries, comments, and other correspondence you send to us |
| Event Data | Event registrations, attendance records, dietary preferences, accessibility needs |
| Survey Data | Responses to surveys, questionnaires, and feedback forms |
| Social Media Data | Comments, direct messages, and interactions on our social media pages |
| User Content | Testimonials, reviews, photos, or other content you submit for publication |
Information Collected Automatically
When you visit our websites or interact with our digital content, we may automatically collect:
| Category | Examples |
|---|---|
| Device Data | IP address, browser type and version, operating system, device type, screen resolution |
| Usage Data | Pages visited, time spent on pages, click patterns, referring URLs, exit pages, scroll depth |
| Location Data | General geographic location derived from IP address (city/state level; we do not collect precise GPS location) |
| Cookie Data | Cookies, pixel tags, web beacons, and similar tracking technologies (see Section 07 for details) |
| Email Engagement | Email open rates, click-through rates, bounce data, unsubscribe actions |
Information from Third Parties
We may receive information about you from third-party sources, including:
- Payment processors (transaction confirmations, payment status)
- Social media platforms (when you interact with our content or log in via social media)
- Advertising and analytics partners (aggregated demographic and interest data)
- Referral sources (if another individual referred you to our Services)
How We Collect Information
We collect personal information through the following methods:
- Website forms including contact forms, application forms, enrollment forms, order forms, and opt-in forms
- Direct communications including email, phone, text message, social media messaging, and in-person conversations
- Program participation including coaching sessions, group calls, mastermind meetings, workshops, and events
- Transactions including purchases, payment processing, and subscription management
- Automated technologies including cookies, analytics tools, and tracking pixels deployed on our websites and in our emails
- Third-party platforms including GoHighLevel, social media platforms, payment processors, and email service providers that facilitate our Services
How We Use Your Information
We use the personal information we collect for the following purposes:
Service Delivery
- To process applications, enrollments, and registrations
- To deliver coaching programs, workshops, events, and digital products
- To facilitate communication between you and your coach or facilitator
- To process payments and manage billing
- To provide customer support and respond to inquiries
- To manage your account and maintain our client relationship
Communication
- To send transactional emails (purchase confirmations, session reminders, program updates)
- To send marketing emails, newsletters, and promotional content (with your consent)
- To send SMS messages related to programs and events (with your consent)
- To follow up on inquiries and applications
Improvement & Analytics
- To analyze website traffic and user behavior to improve our Services
- To understand which content and offerings resonate with our audience
- To conduct internal research and develop new programs
- To personalize your experience with relevant content and offers
- To measure the effectiveness of our marketing efforts
Legal & Protective
- To comply with applicable laws, regulations, and legal processes
- To enforce our Terms & Conditions and other agreements
- To protect the rights, property, and safety of the Company, our clients, and others
- To detect and prevent fraud, abuse, and security incidents
Legal Basis for Processing
We process your personal information based on one or more of the following legal grounds:
- Contractual necessity — Processing is necessary to perform a contract with you (e.g., delivering a coaching program you enrolled in)
- Consent — You have given clear consent for us to process your personal information for a specific purpose (e.g., receiving marketing emails)
- Legitimate interests — Processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights (e.g., improving our Services, fraud prevention)
- Legal obligation — Processing is necessary to comply with applicable law (e.g., tax reporting, responding to legal process)
Where we rely on consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.
Sharing & Disclosure of Information
WE DO NOT SELL YOUR PERSONAL INFORMATION. WE HAVE NOT SOLD PERSONAL INFORMATION IN THE PRECEDING 12 MONTHS AND HAVE NO PLANS TO DO SO.
We may share your personal information with the following categories of recipients, only to the extent necessary for the stated purposes:
Service Providers
We work with trusted third-party service providers who assist us in operating our business and delivering our Services. These providers are contractually obligated to protect your information and use it only for the purposes we specify. Categories include:
- Website & funnel hosting (GoHighLevel)
- Payment processing (Stripe, PayPal, or other processors as applicable)
- Email marketing & automation (GoHighLevel, or other platforms as applicable)
- Analytics (Google Analytics, Facebook Pixel, or similar tools)
- Scheduling & calendar tools
- Customer relationship management (GoHighLevel CRM)
- Cloud storage & file management
- Communication tools (Zoom, or other video/audio platforms)
Business Partners & Collaborators
In limited circumstances, we may share relevant information with co-hosts, guest speakers, or collaborative partners for events or programs you have enrolled in. We will only share the minimum information necessary (typically name and email) and will inform you at the time of enrollment when applicable.
Legal & Safety Disclosures
We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to:
- Comply with a legal obligation, court order, or governmental request
- Protect and defend the rights, property, or safety of the Company
- Prevent or investigate fraud, security issues, or technical problems
- Protect the personal safety of our clients, staff, or the public
Business Transfers
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have.
With Your Consent
We may share your information for purposes not described in this Policy, but only with your explicit consent.
Cookies & Tracking Technologies
Our websites use cookies and similar tracking technologies to enhance your experience, analyze site usage, and support our marketing efforts.
What Are Cookies
Cookies are small text files placed on your device when you visit a website. They allow the website to recognize your device and remember certain information about your visit.
Types of Cookies We Use
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Required for basic website functionality, such as page navigation, form submissions, and security. These cannot be disabled. |
| Analytics Cookies | Help us understand how visitors interact with our website by collecting information about pages visited, time spent, and navigation paths. (e.g., Google Analytics) |
| Marketing Cookies | Used to track visitors across websites to display relevant advertisements and measure ad campaign effectiveness. (e.g., Facebook Pixel, Google Ads) |
| Functional Cookies | Remember your preferences and choices (such as language or region) to provide a more personalized experience. |
Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set. Please note that disabling cookies may affect the functionality of our website.
To opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on.
Do Not Track Signals
Some browsers offer a "Do Not Track" (DNT) signal. There is currently no industry standard for how companies should respond to DNT signals. At this time, our websites do not respond to DNT signals. We will update this policy if a standard is established.
Third-Party Services & Platforms
Our Services rely on third-party platforms and tools to operate effectively. Each of these third parties has its own privacy policy governing how it handles your data. We encourage you to review their policies directly.
Third-party services we currently use include, but are not limited to:
- GoHighLevel — CRM, website hosting, funnel management, email and SMS automation, form processing, and payment facilitation
- Stripe / PayPal — Secure payment processing
- Google Analytics — Website traffic and behavior analysis
- Meta (Facebook/Instagram) — Social media advertising, audience insights, and the Facebook Pixel for ad targeting and conversion tracking
- Zoom — Virtual meetings and coaching session delivery
- Google Workspace — Email, document storage, and internal communications
We are not responsible for the privacy practices of third-party services. When you interact with these platforms, their respective privacy policies apply.
Data Retention
We retain your personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
Retention Periods
- Client and coaching records: Retained for the duration of the client relationship plus seven (7) years after the relationship ends, as required for tax and legal purposes.
- Transaction and payment records: Retained for seven (7) years to comply with financial and tax reporting obligations.
- Marketing and communication data: Retained until you unsubscribe or request deletion, after which we retain a minimal suppression record to honor your opt-out preference.
- Website analytics data: Retained in aggregated, anonymized form as permitted by our analytics providers.
- Application data (for declined applicants): Retained for up to two (2) years, after which it is securely deleted unless you request earlier deletion.
Deletion Requests
You may request deletion of your personal information at any time (see Section 11). Please note that certain data may be retained where we have a legal obligation or legitimate business need, even after a deletion request.
Data Security
We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, disclosure, alteration, and destruction.
Security Measures
- SSL/TLS encryption on all websites and forms
- Secure, PCI-compliant third-party payment processing (we never store full credit card numbers)
- Access controls limiting who within our organization can access personal information
- Secure cloud-based storage with encryption at rest
- Regular review of data collection, storage, and processing practices
- Strong password policies and multi-factor authentication for internal systems
No Absolute Guarantee
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your data. You acknowledge that you provide personal information at your own risk.
Breach Notification
In the event of a data breach that compromises your personal information, we will notify affected individuals and relevant authorities as required by applicable law, within the timeframes mandated by such laws.
Your Rights & Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information:
Access & Portability
You have the right to request a copy of the personal information we hold about you and, where feasible, receive it in a structured, commonly used, machine-readable format.
Correction
You have the right to request that we correct inaccurate or incomplete personal information.
Deletion
You have the right to request that we delete your personal information, subject to certain exceptions (such as legal retention obligations or ongoing contractual relationships).
Restriction of Processing
You have the right to request that we limit how we use your personal information in certain circumstances.
Objection
You have the right to object to our processing of your personal information for direct marketing purposes. You can exercise this right at any time by unsubscribing from our emails or contacting us directly.
Withdrawal of Consent
Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.
How to Exercise Your Rights
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within thirty (30) days. We may need to verify your identity before processing your request. We will not discriminate against you for exercising any of your privacy rights.
California Privacy Rights (CCPA/CPRA)
If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information.
Your California Rights
- Right to Know: You can request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purposes for collection, and the categories of third parties with whom we share your information.
- Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
- Right to Correct: You can request correction of inaccurate personal information.
- Right to Opt-Out of Sale/Sharing: We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising as defined by the CPRA.
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
- Right to Limit Use of Sensitive Personal Information: If we collect sensitive personal information, you have the right to limit its use to what is necessary for the Services.
Exercising Your Rights
California residents may submit requests by emailing [email protected] with the subject line "California Privacy Request." We will verify your identity and respond within 45 days, with the possibility of a 45-day extension if necessary.
Authorized Agents
You may designate an authorized agent to submit requests on your behalf. We may require that the authorized agent provide written proof of authorization and that you verify your identity directly with us.
Financial Incentives
We may offer discounts, promotions, or other incentives in exchange for collecting personal information (such as an email address for a free resource). Participation is voluntary, and you may opt out at any time. The value of the incentive is reasonably related to the value of the data provided.
International Data Transfers
Celameta LLC is based in the United States, and our Services are primarily directed to individuals in the United States. If you access our Services from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.
By using our Services, you consent to the transfer of your information to the United States and acknowledge that your information will be subject to U.S. law.
If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with data transfer restrictions, we will take appropriate steps to ensure your information is treated in accordance with applicable data protection laws.
Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.
If we become aware that we have collected personal information from a child under 18, we will take immediate steps to delete that information. If you believe a child has provided us with personal information, please contact us at [email protected] so we can take appropriate action.
Email & SMS Communications
Marketing Communications
With your consent, we may send you marketing emails, newsletters, promotional offers, and other content related to our Services. Every marketing email includes an unsubscribe link at the bottom. You can opt out at any time by clicking "unsubscribe" or by contacting us directly.
Please allow up to 10 business days for your opt-out request to be fully processed. During this period, you may still receive previously scheduled communications.
Transactional Communications
Even if you opt out of marketing communications, we will continue to send transactional messages necessary for the operation of our Services, including purchase confirmations, session reminders, program updates, billing notices, and security alerts. These communications are not marketing and cannot be opted out of while you are an active client.
SMS/Text Messages
If you opt in to receive SMS communications, message frequency may vary. Message and data rates may apply depending on your carrier. You may opt out of SMS messages at any time by replying STOP to any message. Reply HELP for assistance.
We will never send SMS messages for marketing purposes without your prior express written consent, as required by the Telephone Consumer Protection Act (TCPA).
Testimonials, Reviews & User Content
We may request and display testimonials, reviews, success stories, photos, and other user-generated content on our websites, social media, and marketing materials.
- We will always obtain your written consent before publishing any testimonial that includes your name, likeness, or personally identifying information.
- You have the right to request removal of your testimonial at any time by contacting us at [email protected].
- We may use anonymized or aggregated success stories and themes without individual consent, provided no personally identifying information is included.
- By submitting a testimonial or review, you grant the Company a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, and display the content for marketing and promotional purposes, until and unless you revoke consent.
Coaching & Program Confidentiality
We understand that coaching relationships involve the sharing of deeply personal information. We treat all information shared during coaching sessions, group programs, and masterminds with the highest degree of care and confidentiality.
What We Protect
- All personal stories, experiences, and disclosures shared during 1:1 coaching sessions
- Application responses and intake information
- Progress notes, assessments, and session records
- Group discussion content shared in mastermind and workshop settings
Exceptions to Confidentiality
We may disclose coaching information only in the following limited circumstances:
- Where required by law or legal process
- Where there is a credible, imminent threat of harm to you or others
- Where you have provided explicit written consent for specific disclosure
- Where anonymized, non-identifying themes are used for educational or marketing purposes (e.g., general coaching insights shared in social media content, without revealing who the client is)
Group Settings
All participants in group programs are expected to maintain confidentiality of other participants' personal disclosures. However, the Company cannot guarantee that other participants will honor this expectation. By joining a group program, you acknowledge and accept this inherent limitation. We will take reasonable steps to enforce confidentiality norms within our groups, including establishing community agreements at the start of each program.
Coaching Is Not Therapy
Coaching confidentiality is based on professional ethics and contractual agreement, not legal privilege. Unlike therapist-patient privilege, coaching communications may not be legally protected from disclosure in all jurisdictions. If you require the protections of therapist-patient privilege, please consult a licensed mental health professional.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify active clients by email when changes materially affect how we handle personal information
- Post the revised Privacy Policy on our website
We encourage you to review this Privacy Policy periodically. Your continued use of our Services after the posting of changes constitutes your acceptance of those changes.
If you disagree with any changes, you should discontinue use of the Services and contact us to discuss your concerns or request deletion of your data.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Celameta LLC
d/b/a Quinna Oceanna Water & Inner Meridians Coaching
2637 Miranda Dr.
Murfreesboro, TN 37129
Email: [email protected]
Website: www.quinnawater.com
For privacy-specific requests, please include "Privacy Request" in your email subject line so we can route your inquiry appropriately.
Social Media & Public Platforms
We maintain a presence on social media platforms including, but not limited to, Instagram, Facebook, LinkedIn, and TikTok. When you interact with us on these platforms (by liking, commenting, sharing, sending direct messages, or following), the platform may collect information about you in accordance with its own privacy policy.
Information you share publicly on social media (comments, tags, shares) is visible to others and is not covered by this Privacy Policy. Please exercise caution when sharing personal information in public spaces.
If you send us a direct message on social media containing personal information, we will treat it with the same care described in this Privacy Policy. However, we cannot control the platform's own data practices.